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"Process management"
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Blockchain-based business process management (BPM) framework for service composition in industry 4.0
Business process management (BPM) aims to optimize business processes to achieve better system performance such as higher profit, quicker response, and better services. BPM systems in Industry 4.0 are required to digitize and automate business process workflows and support the transparent interoperations of service vendors. The critical bottleneck to advance BPM systems is the evaluation, verification, and transformation of trustworthiness and digitized assets. Most of BPM systems rely heavily on domain experts or third parties to deal with trustworthiness. In this paper, an automated BPM solution is investigated to select and compose services in open business environment, Blockchain technology (BCT) is explored and proposed to transfer and verify the trustiness of businesses and partners, and a BPM framework is developed to illustrate how BCT can be integrated to support prompt, reliable, and cost-effective evaluation and transferring of Quality of Services in the workflow composition and management.
Journal Article
Maturity models in business process management
Purpose - Maturity models are a prospering approach to improving a company's processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to provide a systematic in-depth review of BPM maturity models.Design methodology approach - The paper follows the accepted research process for literature reviews. It analyzes a sample of ten BPM maturity models according to a framework of general design principles. The framework particularly focuses on the applicability and usefulness of maturity models.Findings - The analyzed maturity models sufficiently address basic design principles as well as principles for a descriptive purpose of use. The design principles for a prescriptive use, however, are hardly met. Thus, BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures.Research limitations implications - The authors are confident that this review covers the majority of publicly available BPM maturity models. As the number of corresponding maturity models seems to be constantly growing, exhaustiveness can hardly be guaranteed. The study's results stimulate future research. Inter alia, adopters from industry require more elaborate support by means of ready-to-use and adaptable instruments for maturity assessment and improvement. The paper also reaffirms the need for maturity model consolidation in the field of BPM.Originality value - As existing literature reviews focus on process improvement or BPM in general, the paper's findings extend current knowledge. They also increase transparency. Its results provide guidance for scholars and practitioners involved in the design, enhancement, or application of BPM maturity models.
Journal Article
Project cost recording and reporting
\"Communication is a vital part of project management, and reports are one of the preferred vehicles for transmitting information to an intended internal or external audience. Reports are also part of the system of control and governance on projects, used to bring attention to issues and prompt action to improve project outcomes. There are countless ways of combining project information for consumption by stakeholders. This book discusses the purpose of project reports, and provides examples of the format, content, timing, and audience for various types. Using principles of stakeholders and risk management, it presents a rationale for communication plans, enabling appropriate reporting at the project, program, and portfolio level. The author also: presents tangible experience and suggestions for developing project reports, discusses project reports in context, as applicable to types of stakeholders and the project lifecycle, identifies sources and types of data required for adequate reporting, offers examples of report formats, graphics, and content, and reflects on typical challenges encountered with project reporting. It is essential reading for practitioners and students of project management, cost control and accountancy\"-- Provided by publisher.
Book
How Information Management Capability Influences Firm Performance
How do information technology capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and performance management capability). We argue that these three capabilities mediate the relationship between information management capability and firm performance. We use a rare archival data set from a conglomerate business group that had adopted a model of performance excellence for organizational transformation based on the Baldrige criteria. This data set contains actual scores from high quality assessments of firms and intraorganizational units of the conglomerate, and hence provides unobtrusive measures of the key constructs to validate our conceptual model. We find that information management capability plays an important role in developing other firm capabilities for customer management, process management, and performance management. In turn, these capabilities favorably influence customer, financial, human resources, and organizational effectiveness measures of firm performance. Among key managerial implications, senior leaders must focus on creating necessary conditions for developing IT infrastructure and information management capability because they play a foundational role in building other capabilities for improved firm performance. The Baldrige model also needs some changes to more explicitly acknowledge the role and importance of information management capability so that senior leaders know where to begin in their journey toward business excellence.
Journal Article
How to succeed with continuous improvement : a primer for becoming the best in the world
\"The all-you-need-to-know primer on continuous improvement--offering best practices presented in a comprehensive, detailed case study illustrating what works and what doesn'tHow to Succeed with Continuous Improvement takes the reader through a real-life case study of one organization's journey towards a world-class continuous improvement process. It provides practical advice on methods, tools, and leadership to help operations professionals set up, execute, and continuously build upon their organization's improvement work.The book offers specific advice and practical application on how to get all employees to give maximum contributions by using their ideas to improve the organization. Each chapter details part of the transformation story and then reflects on and analyzes each concept of continuous improvement illustrated. Joakim Ahlstrom is Head of Consulting for C2, a firm that helps companies establish continuous improvements that provide measurable results. \"-- Provided by publisher.
Book
A systematic review of Lean Six Sigma for the manufacturing industry
Purpose
– The purpose of this paper is to explore the most common themes within Lean Six Sigma (LSS) in the manufacturing sector, and to identify any gaps in those themes that may be preventing users from getting the most benefit from their LSS strategy. This paper also identifies the gaps in current literature and develops an agenda for future research into LSS themes.
Design/methodology/approach
– The following research is based on a review of 37 papers that were published on LSS in the top journals in the field and other specialist journals, from 2000 to 2013.
Findings
– Many issues have emerged in this paper and important themes have cited which are: benefits, motivation factors, limitations and impeding factors. The analysis of 19 case studies in the manufacturing sector has resulted in significant benefits cited in this paper. However, many gaps and limitations need to be explored in future research as there have been little written on LSS as a holistic strategy for business improvement.
Practical implications
– It is important for practitioners to be aware of LSS benefits, limitations and impeding factors before starting the LSS implementation process. Hence, this paper could provide valuable insights to practitioners.
Originality/value
– This paper is based on a comprehensive literature review which gives an opportunity to LSS researchers to understand some common themes within LSS in depth. In addition, highlighting many gaps in the current literature and developing an agenda for future research, will save time and effort for readers looking to research topics within LSS.
Journal Article
Ten principles of good business process management
Purpose
– The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice.
Design/methodology/approach
– The identification and discussion of the principles reflects the viewpoint, which was informed by extant literature and focus groups, including 20 BPM experts from academia and practice.
Findings
– The authors identify ten principles which represent a set of capabilities essential for mastering contemporary and future challenges in BPM. Their antonyms signify potential roadblocks and bad practices in BPM. The authors also identify a set of open research questions that can guide future BPM research.
Research limitations/implications
– The findings suggest several areas of research regarding each of the identified principles of good BPM. Also, the principles themselves should be systematically and empirically examined in future studies.
Practical implications
– The findings allow practitioners to comprehensively scope their BPM initiatives and provide a general guidance for BPM implementation. Moreover, the principles may also serve to tackle contemporary issues in other management areas.
Originality/value
– This is the first paper that distills principles of BPM in the sense of both good and bad practice recommendations. The value of the principles lies in providing normative advice to practitioners as well as in identifying open research areas for academia, thereby extending the reach and richness of BPM beyond its traditional frontiers.
Journal Article